When something is not right.

Aarambh 3D products are made to order. We do not accept change-of-mind returns or exchanges.

A return, repair, replacement, or refund may be considered only when an item arrives damaged, has a manufacturing defect, is materially different from the confirmed order, or is the wrong item.

A piece made to your photograph, name, measurements, colour brief, or other personal specification cannot be returned or exchanged for a change of mind because it cannot reasonably be resold.

This does not remove remedies for an item that arrives damaged, is materially different from the confirmed brief, is the wrong item, or has a manufacturing fault. Those concerns are reviewed on their facts.

3D printing builds objects in layers. Fine layer lines, small support contact marks, assembly joins, and slight colour or hand-finish variation can be normal and are not automatically defects.

A variation is more likely to be material when it meaningfully affects the confirmed design, function, structural condition, or agreed specification. Product photography and digital screens can also represent colour differently.

Report damage, a manufacturing defect, or an incorrect item within 72 hours of delivery. Contacting us within 48 hours is recommended so the parcel condition can be assessed promptly.

Keep the outer shipping package, label, internal protection, and item. Provide clear photographs showing the parcel, packaging, product, and specific issue together with the order reference.

After review, the appropriate remedy may be repair, replacement, replacement of an affected component, refund, or another solution agreed with you. The remedy depends on the nature of the issue, available stock or production capacity, and applicable law.

Ask to change or cancel an order as soon as possible. A request can be considered before production begins, but cannot always be accepted after a file has been prepared, material allocated, personalisation started, or the piece dispatched.

If a change is possible, it may affect price and timing. Where a cancellation is accepted after costs have already been incurred, any permitted deduction will be explained.

Do not send an item back without return instructions. Start through the available order contact and include the order reference, the reason for the request, supporting images, and the outcome you are seeking.

If a physical return is required, pack the piece securely using the instructions provided. Responsibility for return shipping costs depends on the reason for return, the agreed remedy, and applicable law.

An approved refund is normally sent to the original payment method where practicable. Processing time after approval can depend on the payment provider and financial institution.

Original or return delivery charges are refunded only where the policy, agreed remedy, or applicable law requires it. You will be told what has been approved before the refund is initiated.